Payments, Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email us at customerservice @ safepower.net.au to request a refund.
2. Mail your returned item to:
SafePower Safety Systems PTY LTD
PO Box 564
Daylesford Victoria 3460
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Items cannot be returned if they are opened and used. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in like new condition, you may exchange your item for a different product. You will still will have to pay return shipping.
Payment Policy
Accepted Methods of Payment
- Credit Card (Visa, Master Card)
- Paypal
- Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers
We use the following carriers to deliver our orders:
- Aust Post
- IPEC
- DHL
- Toll Express
Order Tracking
If a tracking code or number is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.